1. Payment Failed #
Possible Causes:
- Insufficient funds
- Card expired or declined
- Incorrect billing details
What to Do:
- Verify your payment method details
- Try a different card or payment option
- Contact your bank for more information
2. Charged But Subscription Not Activated #
What to Check:
- Confirm if you received a payment receipt or confirmation email
- Try logging out and logging back into the app
- Wait a few minutes, as sometimes activation can be delayed
If the issue persists, contact us at [email protected].
3. Charged After Cancelling Subscription #
Explanation:
- If you cancelled after your billing cycle started, you may still be charged for the current period. No further charges will occur afterward.
What to Do:
- Check your cancellation date
- Review your billing history.
4. Unable to Cancel Subscription #
What to Do:
- Make sure you’re logged into the correct account
- For in-app subscriptions, go to Settings > Subscription> More options > Cancel Plan.
